Privacy Policy

Purpose and Context

Stability OT is committed to ensuring the privacy and confidentiality of all personal information associated with our business operations. We adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth), which governs how we collect, use, disclose, and store personal information.

Collection of Personal Information

To provide effective occupational therapy services, we may collect personal information including:

  • Name, address, date of birth, and contact details

  • Health information, including medical history and treatment plans

  • Information about family history, lifestyle, and cultural background

  • Details provided through referral forms, consent forms, and during assessments.

This information is primarily collected directly from clients but may also be obtained from third parties such as general practitioners, allied health professionals, or family members, with the client's consent.

Use and Disclosure of Personal Information

We use personal information to

  • Provide and manage occupational therapy services

  • Communicate with clients regarding appointments and treatment

  • Liaise with other healthcare providers involved in the client's care

  • Comply with legal and regulatory obligations

Personal information will not be used for any other purpose without the client's consent, unless required or authorised by law.

Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage systems, and restricted password protected access.

Access and Correction

Clients have the right to access and correct their personal information held by Stability OT. Requests for access or correction should be made in writing to the contact details provided below. We will respond to such requests within a reasonable timeframe. Stability OT reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Changes to this Privacy Policy

Stability OT reserves the right to make amendments to this Privacy Policy at any time.

Users will be notified of any privacy policy change via this privacy policy page on the Stability OT website.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. We take all complaints seriously and will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

For any questions or concerns regarding this Privacy Policy or your personal information, please contact:

Stability OT
Email: ben@stabilityot.com.au
Phone: 0437 506 183